The risks are borne by the purchaser at the time the goods have left the premises of Ysaure. In case of damage during transportation, complaint must be made with the carrier within three days from delivery. Delivery times are only given as an indication; if they exceed fourteen days of the order, the sales contract may be terminated and the buyer paid.

Where a parcel is not received within the stated time, the matter is investigated with the carrier; this may require up to ten (10) working days.

Where the order is not received within the time specified above, for any reason other than force majeure or the actions of the User, any sale may be cancelled at the Customer’s written request, in accordance with Articles L138- 2 and L138-3 of the French Consumer Code (Code de la consommation). All amounts paid by the User will then be refunded to him/her no later than fourteen (14) days following the date of termination of the contract, save for any compensation or deduction.

On receipt of his/her order, the User shall check the compliance of the Products received in performance of that order. Any anomaly affecting the delivery (namely: missing or damaged Products, damaged parcels) must first, without fail, be noted on the delivery slip in the form of handwritten, signed reservations to the carrier. Following this, any anomaly must be reported as soon as possible after receipt of the Products to Ysaure by e-mail :

Ysaure reserves the right to request that the User returns the non-compliant or damaged Product to it.

In the event of abnormal or unreasonable returns, Ysaure may refuse to honour any future order.


Return policy

Ysaure has a 30 days return policy. Any unwanted item must be shipped/ postmarked within 30 days of receipt. Please email us at and specify us your name, full address, bank detail for the refund and the reason for shipping the shoes back. Reasonable return costs, standard shipping, will be born by Ysaure.


Address to ship the shoes :


Bonne Nouvelle Trading

8 Blv de Bonne Nouvelle

75010 Paris


Email :


Important note : shoes must be in their original condition, tried on a carpeted floor. The box should be returned as well in its original condition as it is considered part of the product. It is only after checking that those conditions are satisfied that Ysaure will refund the amount matching the returned items. Otherwise, no refund can be asked, the customer will stay the owner of the product that he can get in a delay of 30 days at Ysaure's office.